The top 10 reasons for
modern travel agencies
Software for increased sales, more efficient processes, and better customer communication
1
ContactCenter
– Manage customer emails with precision
With the myJACK ContactCenter, travel agencies manage their customer emails in an automated yet personal way – tailored to the customer, the trip and the right moment.
2
Call identification
Know who is calling and what the topic might be as soon as the phone rings? The new call identification in myJACK, combined with IP telephony, makes exactly that possible.
- Customer master data and the five most recent bookings of the calling customer are displayed
- Call identification can be used across multiple agency locations
- Free extension within myJACK
2
caller ID
Telephone connection in myJACK – master data and transactions of the calling customer with one click
Want to know who is calling and what they might want when your phone rings? The new call identification feature in myJACK, in conjunction with IP telephony, makes this possible.
- Master data and the last five transactions of the calling customer are displayed
- Call identification can be used across agencies
- Free extension in myJACK
3
WhatsApp and Superchat Integration
Send messages, documents and travel offers easily and centrally – directly from myJACK.
Launch your customer communication directly from myJACK – either via WhatsApp or through the integrated Superchat solution.
Stay fast, personal and structured in your customer dialogue – from the first contact through to post-travel follow-up.
- Use WhatsApp directly within the booking file to send documents and travel offers – with no additional costs.
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4
Digital signature
Your customer signs on their smartphone, tablet, or PC.
- More flexibility – your customer signs regardless of location
- No app installation required on the customer’s device
- Paperless, automatically saved in myJACK
- GDPR-compliant and audit-proof document management
4
Digital signature
Your customer signs on their smartphone, tablet, or PC.
- More flexibility – your customer signs regardless of location
- No app installation required on the customer’s device
- Paperless, automatically saved in myJACK
- GDPR-compliant and audit-proof document management
5
Client-Quality-System
CliQs, your personal data manager
- Check and optimize customer data quickly and easily
- Identify incorrect addresses or email addresses within seconds
- Analyze customer data and activities with just 1-2 clicks using predefined or custom criteria
Marketing tip
Launch appropriate marketing campaigns as soon as you have optimized your customer data and classified your customers with CliQs. Opt-in control supports you in this process.
6
meinereisedaten.com
The tool for personalized travel offers
The ideal support for your online sales:
- Travel offers are automatically generated via myJACK each time they are transferred from Bistro*.
- The travel offers are supplemented with hotel images and descriptions from Giata*.
- You can add your own images and text if you wish.
- The travel offers are always checked for availability and price.
- Customers benefit from clear, personalized layouts.
6
meinereisedaten.com
The ideal support for your online sales:
- Travel offers are automatically generated in myJACK whenever they are imported from Bistro*.
- The offers are enriched with hotel images and descriptions from GIATA*.
- If desired, you can add your own images and customised texts.
- All travel offers are continuously checked for availability and price.
- Your customers benefit from clear, personalised layouts.
7
time recording
Record working hours easily with myJACK
You can start, pause, and end your working time in the tool that is continuously active anyway: in myJACK.
- Recording can be done either automatically when the respective agent logs in and out, or manually.
- All times are logged in an exportable working time list that only the employee themselves and their manager have access to.
8
Financial accounting automation
Error-free working
- Bank statements,
- organizer invoices,
- customer payments,
- and all other business transactions can be posted and evaluated in just a few simple steps.
Thanks to the high degree of automation, you benefit from error-free work and significant time savings.
8
Financial accounting automation
Error-free operations
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Bank statements,
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tour operator settlements,
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customer payments
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and all other business transactions can be posted and analysed in just a few steps.
Thanks to the high level of automation in myJACK, you benefit from error-free processes and significant time savings.
9
EU Package Travel Directive
Working in compliance with the law using myJACK
With myJACK, you can work in compliance with the law using:
- digital signatures,
- appropriate forms suggested by myJACK,
- automatic checks during the process to ensure that it complies with the PRRL.
10
Travel law service
Eligibility assessment made easy
Claims assessment for delays, cancellations, and overbookings by Passengers friend* and FairPlane*
Fully automated and individually configurable
Automated compensation claims
*Separate contracts with the third-party providers mentioned are required. Additional costs may apply.
10
Travel Law Service
Easy claim assessment
- Claim assessment in cases of delay, cancellation and overbooking via Passengers friend* and FairPlane*
- Fully automated and individually configurable
- Assert compensation claims automatically
*Separate agreements with the named third-party providers are required. Additional costs may apply.